GRASPING THE CUSTOMER EFFORT SCORE (CES)

The Customer Effort Score frequently known as CES, serves as an essential metric in customer satisfaction. It measures how much difficulty customers put forth when interacting with your business. A high CES indicates that customers encounter minimal hurdles when contacting your team. Conversely, a low CES signals areas where the customer journey d

Want to ignite user engagement and transform your audience's experience? Gamification is the key sauce! By incorporating game-like elements into your content, you can inspire participation and create a more immersive environment. Here are 5 proven gamification strategies that will maximize your results: {Points and Badges: Reward user actions with